privacy policy

Last updated on March 10, 2025

Valid from March 10, 2025

 

This Privacy Policy describes the policies of Separatus AG, Bahnhofplatz 12, 9430 St. Margrethen, St. Gallen, 9430, Switzerland, Email: office@separatus.ch, Phone: +41715522350, regarding the collection, use, and disclosure of your information that we collect when you use our website ( https://separatus.ch/ ) (the "Service"). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.

We may change this Privacy Policy at any time without notice, and we will post the revised Privacy Policy on the Service. The revised Privacy Policy will be effective 180 days after we post it. Your continued access or use of the Service after that time will mean that you accept the revised Privacy Policy. Therefore, we encourage you to periodically review this page.

1. What information we collect:

   We collect and process the following personal data about you:

   1. Name
   2. E-mail
   3. Mobile number
   4. business address

2. How we use your information:

   We use the information we collect for the following purposes:

   1. customer support
   2. managing customer orders

   If we want to use your data for other purposes, we will obtain your consent and will only use your information after obtaining your consent and solely for the purpose for which consent was given, unless we are legally required to do otherwise.

3. How we share your information:

   We will not share your personal information with third parties without your consent, except in the following limited circumstances:

   1. The analysis

   We require these third parties to use the personal information we provide only for the intended purpose and to retain it for no longer than necessary.

   We may also share your Personal Information if: (1) we are legally required to do so (e.g., by law, court order, or government regulation), (2) to enforce our agreements, including this Privacy Policy, or (3) to respond to claims that your use of the Service violates the rights of a third party. In the event that our company is merged or acquired, your information will be one of the assets that will be transferred to the new owner.

4. Storage of your information:

   We will retain your personal information for a period of 90 days to 2 years after your account is terminated, or as long as necessary to fulfill the purposes described in this Privacy Policy. We may need to retain certain information for longer, for example for legal compliance, accounting purposes, or fraud prevention. Anonymized or aggregated data that does not allow you to be identified may be retained indefinitely.

5. Your rights:

   Depending on the applicable data protection laws, you have the right to access, rectify or delete your personal data, obtain a copy of it, restrict its processing or object to it. You can also request that we transfer your data to another entity, withdraw any consent previously granted or lodge a complaint with the competent data protection authority. To exercise your rights, please write to us at office@separatus.ch. We will process your request in accordance with the applicable laws.

   Please note that if you do not provide us with the required personal data or withdraw your consent to processing, you may not be able to access or use certain services.

6. Cookies and similar technologies:

   For more information about our use of cookies and your choices regarding tracking technologies, please see our Cookie Policy.

7. Security:

   The protection of your data is important to us. We use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your data. However, due to the inherent risks of the Internet, we cannot guarantee absolute security and assume no responsibility for any security breach or loss of data that is beyond our control.

8. Complaints and Data Protection Officer:

   If you have any questions or concerns regarding the processing of your data, you can contact our data protection officer by email: Separatus AG, Bahnhofplatz 12, 9430 St. Margrethen, email: office@separatus.ch. We will process your concerns in accordance with applicable data protection laws.

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